The executive staff of General Manager and the assistant general managers provides direction to further Sun Tran's mission of providing quality transportation services to the greater Tucson community. The team is tasked with overseeing the day-to-day operations of Sun Tran, coordinating activities of all Sun Tran departments, and serving as a liaison with City of Tucson's Department of Transportation.
The Customer Service Department includes representatives in Sun Tran's call center. Phone center representatives receive, respond to, and track customer feedback; provide trip planning assistance and other service information; and schedule and conduct community presentations.
The Facilities Department oversees and coordinates maintenance activities for Sun Tran's transit centers, bus maintenance facility and administrative building. The team works in tandem with the Maintenance Department to maintain the integrity of Sun Tran's Environmental Management System.
The Procurement department coordinates capital and operational purchases, plus handles vendor contract administration.
Sun Tran's Finance and Accounting Department ensures financial integrity by maintaining the fare collection system, general ledger accounts and fixed asset inventory. The department develops, implements, and monitors Sun Tran's annual operating and capital budgets. In addition to these responsibilities, the Finance and Accounting staff processes payroll, handles accounts payable and receivable, fulfills bulk pass sales requests, and handles pass-by-mail and on-site pass sales.
The primary role of the Human Resources Department is to recruit, train and retain a high quality workforce. The department manages employee benefit programs, facilitates labor relations, and ensures compliance with labor laws and regulations. Staff members also plan various employee activities.
The Maintenance Department's employees are responsible for maintaining, servicing, and cleaning Sun Tran's fleet. An extensive parts inventory enables the team to perform scheduled maintenance, respond to occasional breakdowns and repair equipment.
The MIS department manages Sun Tran's network infrastructure, phone, and computer systems, as well as the on-board cameras. Support for the company's e-mail and internet access is provided by MIS. The department is also responsible for the automated vehicle locator (AVL), fleet maintenance, fixed route scheduling, and customer information software systems.
Marketing's role is to heighten public awareness of Sun Tran, improve the image of transit, and increase ridership. The department is responsible for advertising, media relations, promotions, internal and external communications, community events and ridership programs. Website content, pass products, and publications such as the Ride Guide are produced by the department. Marketing fulfills bulk Ride Guide requests, and administers through a contractor interior and exterior bus advertising.
Sun Tran's largest department is charged with deploying manpower and equipment to run bus service 365 days a year. On the front line, Sun Tran coach operators interact with the public, drive buses, and provide boarding assistance and route information. Supervisors provide road support for coach operators, monitor on-time performance, and assign drivers and buses to routes.
Safety and Security Department ensures that Sun Tran's work practices, equipment and facilities are safe and reliable for employees and the public it serves. The department evaluates, settles and allocates reserves for pending claims; coordinates accident investigations; ensures Sun Tran's compliance with all state and federal regulations; and coordinates detours.
This department develops schedules and routes to achieve reliable, on-time and safe bus service. To achieve these goals, staff monitors on-time performance, coordinates with jurisdictions on road improvement projects, and maintains passenger count records. Placement of bus stop amenities such as shelters and trash receptacles are coordinated through the department with the City of Tucson.