Search SunTran.com

Contact Us | Site Map

Policies

Fares & Passes

Orders & Payment

Sun Tran accepts Visa, Mastercard, American Express, Discover and debit cards. International orders are not accepted, and orders must be under $150 in total value within a 48-hour time period.

Refunds

Sun Tran assumes no liability for lost passes and will issue no refunds. Sun Tran passes are non-transferable, non-returnable and non-refundable. All sales are final.

Questions? Who to Contact

If you have a question about the status of an order, contact Sun Tran's Pass Revenue Clerk at 520-206-8832. All other questions should be directed to Sun Tran's Customer Service Center at 520-792-9222 (TDD: 520-628-1565) or at suntraninfo@tucsonaz.gov.

Shipping

When placing an order online, your billing address must match what is on file with the credit card provider. Shipping and billing addresses can be different, however.

Your order will be shipped through the U.S. Postal Service First Class Mail, and will be mailed within 5 to 7 business days from the day you place your order. For your convenience, there are no shipping and handling fees.

Privacy Policy Statement

Sun Tran is committed to protecting your privacy, and our privacy policy is an important part of our continuing commitment to provide you with the best service possible. Sun Tran does not sell the information we gather to other organizations or government agencies. This privacy policy statement explains our online data collection and use practices with respect to our website. By accessing our website, you are consenting to the information collection and use practices described below.

Information Collection - Sun Tran does collect certain information about your visit to our website, such as the name of the Internet service provider and Internet Protocol (IP) address through which you access the Internet; the type of browser and operating system used to visit the site; the date and time you access the site and which portions of the site you visited; the pages you accessed and the Internet address of the site from which you linked directly to our site. Sun Tran does not use the information automatically collected to ascertain your personally identifiable information. Sun Tran may, however, gather certain personally identifiable information you disclose to us when you use services available on the site. For example, when you contact Sun Tran by e-mail, we may collect your first and last name, your e-mail address, telephone number and any other personally identifiable information you disclose in order to provide you with the best customer service.

No Spamming or "Phishing" - Under no circumstances will Sun Tran contact you via spam or mass e-mail or telephone to obtain personally identifiable information. Sun Tran may contact you via e-mail regarding a specific inquiry you make or to conduct general surveys.

Use of Personally Identifiable Information - The personal information collected on this website will be used to operate the site and to provide the service(s) or carry out the transaction(s) you have requested or authorized. Sun Tran hires other companies to provide limited services on our behalf, such as website construction. This privacy policy does not cover any third-party sites, including any third-party sites that may be linked to our site. Sun Tran will provide those companies only the personally identifiable information necessary to deliver their service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Changes to the Privacy Policy - Sun Tran reserves the right to change this privacy policy statement at any time and without prior notice to reflect changes in its business practices, and such changes will apply retroactively to all information previously collected and retained by Sun Tran and its authorized third parties. If Sun Tran elects to change its business practices in any way that implicates this privacy policy statement, such changes will be promptly reflected on the site.