Pima County residents who meet low-income guidelines based on the U.S. Department of Labor's Lower Living Standard Income Level, may be eligible for the reduced fare once an application and required documentation are submitted to the Special Services office. Once approved, individuals will receive the new SunGO ID & Card. Children ages 6-17 must be registered by an adult in the household and must be present at the time the ID is issued. There is a $2 processing fee to complete the application process and be issued a SunGO ID & Card, which is valid for one year.
The SunGO ID & Card is the all-in-one fare payment & ID card. Learn more about SunGO, the smart card fare payment system.
Special Services Office
Location: 35 W. Alameda (SW corner of Stone at Alameda)
Days of Service: Monday through Friday (closed holidays).
Hours of Service: 8 a.m. to 4 p.m.
For information: (520) 791-4100
What You Should Bring
To obtain a SunGO ID, please bring the following items to the Special Services Office:
- Current SunGO ID & Card, if renewing.
- Completed Application
- Driver's license, State ID, Passport or other valid photo ID.
- Proof of household income (all adults in the home). View maximum income allowed.
- Documentation of each income source (paycheck stub, Department of Economic Security or Social Security Income statement or award letter, W-2 form, or view the application for additional document options).
- $2 processing fee.
Cash values and passes can be loaded on the SunGO ID & Card at the Special Services Office. ID's must be tapped on the farebox each time the economy fare passenger boards the bus.