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Title VI Policy

Title VI Policy

Title VI of the Civil Rights Act of 1964 states the following:

"No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

The City of Tucson, Regional Transportation Authority (RTA), Sun Tran, Sun Van, Sun Link, and Sun Shuttle are committed to providing non-discriminatory service. For more detailed information about the City of Tucson’s Title VI Program for Sun Tran, Sun Van, and Sun Link, including the LEP plan, please click here. Please click here for the RTA Title VI Program for Sun Shuttle.

Sun Tran, Sun Van, Sun Link, and Sun Shuttle will also provide information in accessible formats and languages other than English and Spanish upon request. Advance notice is required in order to ensure availability. If accessible information is needed, please click here.

Any questions or comments regarding this plan should be directed to:
Davita Mueller
Title VI Coordinator
520-206-8825
Sun Tran, 3920 N. Sun Tran Blvd. Tucson, AZ 85705

To download copies of recent Title VI Service and Fare Equity Analyses, please click here.

Non-Discriminatory Service:
Sun Tran, Sun Van, Sun Link, and Sun Shuttle operate programs without regard to race, color, and national origin; Customer complaints or requests for information about Title VI may be directed to Sun Tran Title VI Coordinator for Sun Tran, Sun Van, Sun Link, and Sun Shuttle via USPS mail, e-mail, web-site customer comment form, customer comment card and/or by telephone.

  1. Visit www.suntran.com  and fill out a Customer Comment Form under Customer Services. Please complete the form, choosing either complaint or question from the dropdown menu.
  2. Call 520-792-9222 and the phone attendant can take the complaint or assist in providing more information.
  3. Email to info@suntran.com , please include Title VI complaint and/or question in your subject line. 
  4. Sun Tran’s Mailing Address is Attn: Davita Mueller, Title VI Coordinator • 3920 N Sun Tran Blvd • Tucson, AZ 85705

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Submitting a Title VI Complaint

Any individual who feels they have experienced unlawful discrimination under Title VI can submit a complaint at no charge for Sun Tran, Sun Van, Sun Link, or Sun Shuttle.  All complaints must be submitted within 180 calendar days of the alleged incident.  To access the complaint form, visit Sun Tran’s main office, call customer service, or download the Title VI Complaint Form / Formulario de queja del Título VI (Español) online. Please submit complaints or questions to:

By mail or in person:

Sun Tran
Davita Mueller, Title VI Coordinator
3920 N. Sun Tran Blvd.
Tucson, AZ 85705

Online:

To complete the online complaint form for all services, please click here. Call Customer Service for assistance with the form, or send the complaint via e-mail

Call for additional information:

(520) 792-9222
TDD: (520) 628-1565

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Title VI Discrimination Complaint Guidelines

In order for Sun Tran, Sun Van, Sun Shuttle, or Sun Link to investigate a complaint filed, the following guidelines must be met:

Once a Title VI Complaint has been received by phone, email, USPS mail, or any other means, the Title VI Coordinator will review it to determine which office has jurisdiction.  The Title VI Coordinator has ten (10) business days to provide written acknowledgement of the complaint and if the complaint will be investigated by Sun Tran, Sun Van, Sun Link or Sun Shuttle.  If a complaint is incomplete, additional information will be requested, and the Complainant will have sixty (60) days to submit the required information.  Failure to do so may be considered good cause for a determination to administratively close the case and not investigate.  If the complainant no longer wishes to pursue a complaint, it can be administratively closed. 

Sun Tran will determine its jurisdiction in pursuing the matter and if the complaint has sufficient merit to investigate.  Upon review the General Manager (GM) of the affected service his/her authorized designee will respond to the person who made the complaint via email or USPS mail with one of two responses. 

  1. If the decision is to not investigate the complaint, or if the complaint is determined to be without merit, the notification shall specifically state the reason for the decision within fifteen (15) working days of the complaint.  
  2. If the complaint is investigated, a report including a summary of the allegations, interviews regarding the incident, and a finding with recommendations and proposed resolution where appropriate, including recommended disciplinary action, additional training, or other action will be submitted to the GM within sixty (60) days from receipt of the complaint.

If the investigation is delayed for any reason, the Title VI Coordinator will notify the appropriate individuals, and an extension will be requested.

If the Complainant is dissatisfied with Sun Tran‘s resolution of the complaint, he/she has the right to file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

Additionally, all complaints will be documented and included in Monthly Compliance Reports and recorded in the following Title VI Program per the Federal Transit Administration (FTA) Guidelines.

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Completing the Title VI Discrimination Complaint Form

The following information is provided in an effort to assist you in the completion of the Title VI Complaint Form / Formulario de queja del Título VI (Español)

  1. Complete all sections of the applicable complaint form and either print or type the complaint information.  In completing the form, please provide clear and concise information when describing the alleged discriminatory practice(s) and/or act(s). Incomplete forms will be returned without further processing.
  2. The complaint form must be signed and dated, where indicated.
  3. Please submit the completed form to Sun Tran’s Office listed above. The complaint will be reviewed and a response will be mailed. Please note the review process may take several weeks.
  4. For additional information, contact the Customer Service Center at (520) 792-9222 (TDD: 628-1565).

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If you feel you’ve been discriminated in any other manner, please submit

Sun Tran, Sun Van, Sun Link, and Sun Shuttle will also provide information in accessible formats and languages other than English and Spanish upon request. Advance notice is required in order to ensure availability. If accessible information is needed, please click here.