Contact Us
Who Do I Contact?
Contact Customer Services
Contact customer service about any of the following, or click on them to read more before you call:
- Lost & Found
- Trip planning assistance
- Bus routes and times
- SunGO fare payment (Fares are currently waved)
- Detours and Service Changes
- Braille & large print materials
- Accessible Services
- Park and Ride
- Bike and Ride
- Community Presentations
- Bus Stop & Shelter Maintenance
- Comments and Questions
Sun Link Track Access
Sun Link Track Access
The Track Access Request Standard Operating Procedure (SOP) applies to all persons, companies, organizations & agencies that want to conduct work or special events on or near the Sun Link Right of Way. Before a Track Access Request can be approved, designated personnel must be certified to work on the Sun Link ROW by attending a ROW Worker Protection training course, offered free of charge at the Sun Link Operations & Maintenance Facility. To request a training session or to get more information about Sun Link Track Access, call (520) 791-3333 – option 2 or email trackaccess@tucsonaz.gov.
Holiday Hours
Customer service 8AM-5PM / special services closed:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
Both offices closed:
- New Year’s Day
- Christmas Day
Feedback & Inquiries
Sun Tran is committed to providing excellent customer service to our passengers. The Customer Services section of this site is designed to educate you on the services we provide, help you determine the many ways to get your questions answered and how to contact one of Sun Tran’s helpful Customer Service Representatives. Remember, we’re here to help make your trip on Sun Tran a pleasant experience.