Contact Us


Customer Service / Servicio al Cliente
Contact customer service about any of the following, or click on them to read more before you call:
- Lost & Found
- Trip planning assistance
- Bus routes and times
- SunGO fare payment (Fares are currently waved)
- Detours and Service Changes
- Braille & large print materials
- Ride with Respect-Rider Rules
- Accessible Services
- Park and Ride
- Bike and Ride
- Community Presentations
- Bus Stop & Shelter Maintenance
- Comments and Questions
Sun Link Track Access
Sun Link Track Access
The Track Access Request Standard Operating Procedure (SOP) applies to all persons, companies, organizations & agencies that want to conduct work or special events on or near the Sun Link Right of Way. Before a Track Access Request can be approved, designated personnel must be certified to work on the Sun Link ROW by attending a ROW Worker Protection training course, offered free of charge at the Sun Link Operations & Maintenance Facility. To request a training session or to get more information about Sun Link Track Access, call (520) 791-3333 – option 2 or email trackaccess@tucsonaz.gov.
Sun Tran/ Sun Van / Sun Link Human Resources
Contact Human Resources about any of the following:
- Current Jobs or call (520) 206-8818
- Sun Tran in-person hours are from 9:00 AM to 4:00 PM
- Sun Van in-person hours are 8 AM to 3 PM
- Sun Link in-person hours are 8:30 AM to 4 PM
- EEO
Sun Van / Sun On Demand Reservations
Contact the reservationist team for any of the following:
Title IV/ ADA Inquiries
Click on the following for more information:
Holiday Transit Schedules
Click on the following for more information:
Language Assistance
Contact us:
- Call (520) 792-9222 Press 03
- Let them know your preferred language in English, you will be connected.

Feedback & Inquiries
Sun Tran is committed to providing excellent customer service to our passengers. The Customer Services section of this site is designed to educate you on the services we provide, help you determine the many ways to get your questions answered and how to contact one of Sun Tran’s helpful Customer Service Representatives. Remember, we’re here to help make your trip on Sun Tran a pleasant experience.