Orders & Payment
Sun Tran accepts Visa, Mastercard, American Express, Discover and debit cards. International orders are not accepted, and orders must be under $150 in total value within a 48-hour time period.
Sun Tran assumes no liability for lost passes and will issue no refunds. Sun Tran passes are non-transferable, non-returnable and non-refundable. All sales are final.
Questions? Who to Contact
If you have a question about the status of an order, contact Sun Tran's Pass Revenue Clerk at 520-206-8832. All other questions should be directed to Sun Tran's Customer Service Center at 520-792-9222 (TDD: 520-628-1565) or at firstname.lastname@example.org.
When placing an order online, your billing address must match what is on file with the credit card provider. Shipping and billing addresses can be different, however.
Your order will be shipped through the U.S. Postal Service First Class Mail, and will be mailed within 5 to 7 business days from the day you place your order. For your convenience, there are no shipping and handling fees.
Information Collection - Sun Tran does collect certain information about your visit to our website, such as the name of the Internet service provider and Internet Protocol (IP) address through which you access the Internet; the type of browser and operating system used to visit the site; the date and time you access the site and which portions of the site you visited; the pages you accessed and the Internet address of the site from which you linked directly to our site. Sun Tran does not use the information automatically collected to ascertain your personally identifiable information. Sun Tran may, however, gather certain personally identifiable information you disclose to us when you use services available on the site. For example, when you contact Sun Tran by e-mail, we may collect your first and last name, your e-mail address, telephone number and any other personally identifiable information you disclose in order to provide you with the best customer service.
No Spamming or "Phishing" - Under no circumstances will Sun Tran contact you via spam or mass e-mail or telephone to obtain personally identifiable information. Sun Tran may contact you via e-mail regarding a specific inquiry you make or to conduct general surveys.