Sun Van Comprehensive Operational Analysis study (COA)

Project Overview

In partnership with TMD, RATP Dev is reviewing the current conditions of the Sun Van service, policies, and procedures to perform a comprehensive performance evaluation. Our goal is to identify potential improvements to create a more accessible and efficient service.

Project goals:

Identify opportunities to improve transit access, mobility, and the customer experience.
Enhance Sun Van service to better meet the community’s needs.
Propose recommendations for future service changes or expansions.

What We’ve Accomplished So Far:

We have conducted a thorough engagement process with the community to gather valuable feedback. Here are the events that have already taken place:

Survey:

The survey has been successfully completed and is being incorporated in the plan going forward.

In-Person Meetings:

These (6) six meetings provided the opportunity for the community to share feedback in person. Here are the details:

Tucson Ward 2 Council Office
William M. Clements Center
El Rio Neighborhood Center
Quincie Douglas Center
Tucson Ward 6 Council Office
Woods Memorial Library

Virtual Meetings:

Virtual meetings were held to reach a broader audience:

Virtual Zoom Meeting
- Tuesday, April 2, 2024, 5:30 p.m. – 7:00 p.m.
Virtual Zoom Meeting
- Tuesday, April 9, 2024, 5:30 p.m. – 7:00 p.m.

Recorded Virtual Meetings:

To ensure transparency and allow everyone to stay informed, we’ve provided access to the recorded virtual meetings by clicking on the meeting link below:

COA Virtual Meeting, Tuesday April 2, 2024

COA Virtual Meeting, Tuesday April 9, 2024

Next Steps for the Comprehensive Operational Analysis (COA):

Draft Recommendations: The draft recommendations are currently being prepared. They will be reviewed by the Mayor and Council later in the summer of 2025.
Community Feedback: We deeply appreciate your participation and feedback, and we’ll continue to incorporate your thoughts in the recommendations.

If you have further comments or need assistance, please contact Customer Service at (520) 792-9222 or TDD at (520) 628-1565.

Get Involved and Stay Updated:

Stay tuned for more updates, and continue to follow the project’s progress. Your input plays a vital role in shaping the future of Sun Van service. Thank you for your continued involvement!

Contact Us!

If you need any more information, please don’t hesitate to reach out to our Customer Service team:

📞 Call at (520) 792-9222 or TDD: (520) 628-1565

💻 Email at suntraninfo@tucsonaz.gov